This is another area where large, often tech-focused, companies are consistently looking to hire remote workers. Like with customer service agents, tech support specialists are focused on answering customer questions and solving their problems. However, tech support is more specialized, so it does require a little knowledge about working with the product.
But once you’re in your home office—alone, every day—you might start to miss that collegial camaraderie. Since the UPS incident, I’ve reached out more to colleagues via IM and will post cute pics of my new puppy for my colleagues to see on Yammer. And when we’re on deadline, we even (gasp!) talk on the phone. It’s helped tremendously to make the disconnect not feel so severe. It’s a good balance between having peace and quiet when you need it and much-needed interaction with others, too.